I want to thank you for your patience and understanding as we experience extraordinarily high demand for teller and call center services. We are aware wait times are longer than are typical of GSCU and continue to do our best to respond to your needs as quickly as we possibly can. Please read our message, designed to provide you with more detailed information and some tips on accessing your accounts as quickly and conveniently as possible.

Fraud

Our member's online security is of the utmost importance to us. At Granite State Credit Union, we're committed to providing members with the most up-to-date notifications and education in order to remain diligent in the protection of confidential information.

Cyber Security Tips

How to Detect Phishing or Spoofing Emails

ATM Skimming

Definitions

MEMBER ALERT 9.4.2020

September 04, 2020 | Fraud Awareness and Protection

Granite State Credit Union has recently been made aware of fraudsters distributing false GSCU Teller Checks tied to a variety of scams. Please be aware that these fraudulent checks are in circulation. We ask members be wary of receiving unexpected, suspicious checks or requests for money. If you receive one of these checks or have further questions please call a Live GSCU Representative 24/7 at 800-645-4728.
COVID-19 (Coronavirus) Scams

March 16, 2020 | Fraud Awareness and Protection

UPDATE (8/14/2020): GSCU has recently been made aware of a scam regarding the Small Business Administration (SBA) COVID-19 Relief Loan. Phishing emails are being sent, that may appear as if they are coming directly from the SBA Website. Individuals seeking information about the Small Business Administration Loans should visit government websites directly for more information.
What to Do if Your Debit Card is Lost or Stolen

February 20, 2020 | Fraud Awareness and Protection

Losing your debit card can result in stress and anxiety. You retrace your steps trying to remember when exactly the last time you had it was. You filled your gas tank yesterday. Swiped it at your local coffee shop this morning. And then… well, you can’t seem to remember. You have searched high and low, called the coffee shop to confirm you didn’t leave it there, but still no sign. Don’t panic, we’ve got you covered.
Don't abbreviate 2020. It's for your own good.

January 13, 2020 | Fraud Awareness and Protection

It’s a new year, with new opportunities and potential new scams! We have all become accustomed to abbreviating the year when we are writing the date. Here a few reasons why you should not abbreviate the year 2020.
MEMBER ALERT 10.29.19

October 29, 2019 | Fraud Awareness and Protection

IMPORTANT MEMBER ALERT – DO NOT SHARE ACCOUNT PIN or ONLINE BANKING INFORMATION!

Granite State Credit Union has been made aware of a fraud trend where individuals are being contacted by what appears to be their financial institution via Phone, Text and/or Email. Please be aware GSCU would NEVER ask members to provide debit card PIN or OnLine Banking log-in information over the phone, text or email.

If you are contacted and asked to provide any personal or account information, hang up and call a Live GSCU Representative 24/7 at 800-645-4728, ext.3805
Fraud Education: Safeguard Your Information!

August 01, 2019 | Fraud Awareness and Protection

With the recent Capital One Compromise we want to take this time to warn, and educate, members on fraud. Fraudsters utilize many avenues to commit fraud, including but not limited to, posing as your financial institution through phone calls and/or text messages.
Capital One Data Breach Announced

July 30, 2019 | Fraud Awareness and Protection

Capital One Financial Corporation (NYSE: COF) has announced that on July 19, 2019, it determined there was unauthorized access by an outside individual who obtained certain types of personal information relating to people who had applied for its credit card products and to Capital One credit card customers. Capital One is not affiliated with Granite State Credit Union, however some GSCU members may utilize Capital One credit card services.

Capital One will notify affected individuals through a variety of channels and will make free credit monitoring and identity protection available to everyone affected. For more information about this incident and what Capital One is doing to respond, visit www.capitalone.com/facts2019.
Telephone Teller Scam

July 23, 2019 | Fraud Awareness and Protection

GSCU has been alerted that the phone number associated with the credit union's retired Telephone Teller System (800-368-2221,) is being used as part of a spoofing scam. Members are being contacted by what appears as a representative from GSCU. They are then asked to provide personal financial information including their debit card number. Members should not provide any information. Instead, hang up and contact a live GSCU Representative at 800-645-4728. If contacted, please report the incident to the Federal Trade Commission here.
Scam Alert: Fraudulent Checks

April 12, 2019 | Fraud Awareness and Protection

Counterfeit checks are one of the most common instruments used to commit fraud against victims. The goal for the fraudsters is to get the checks deposited “under the fraud radar”. They try to accomplish this by taking the human element out of the equation during these transactions, which is why there has been an increase in checks being deposited through the mobile app versus a deposit being made in branch.
BEWARE OF TAX TIME FRAUD

February 19, 2019 | Fraud Awareness and Protection

It’s the time of year for Tax Fraud! As people file their tax returns, cybercriminals target them with a variety of scams. Some people learn they are victims only after having their legitimate tax return rejected because scammers already fraudulently filed taxes in their name. According to the Internal Revenue Service (IRS), there was a 60% increase in 2018 in phishing scams that tried to steal money or tax data. So how can you prevent being scammed?

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Cyber Security Tips

Realize that anyone is an attractive target to hackers. Don’t assume it won’t happen to you.
Practice good password management by utilizing a strong mix of characters. Don’t use the same password for multiple sites and don’t share your password with others or write it down.
Never give out login credentials over the phone, in person, or via email. This includes your user names and passwords.
Never leave your devices unattended. If you need to leave your computer, phone, or tablet for any length of time—no matter how short—lock it so no one can use it while you’re gone. If you keep sensitive information on a flash drive or external hard drive, make sure to secure it as well.
Be careful when clicking on attachments or links in email. If it’s unexpected or suspicious for any reason, don’t click on it. Double check the URL of the website the link takes you to. Attackers will often take advantage of spelling mistakes to direct you to a harmful website.
Roll the mouse pointer over a link to reveal its actual destination before clicking on it. It will display in the bottom left corner of the browser. In Microsoft Outlook it is displayed above the link.
When using public Wi-Fi, refrain from sending or receiving private information.
Use virus protection software on all computers connected to the Internet and ensure it is updated regularly. Most commercially available security software provides anti-virus, malware and firewall protection.
Keep all applications, including your operating system patched, by setting your PC to automatically install updates.
Turn off your computer or disconnect from the network when not in use. An intruder cannot attack your computer if it is turned off or disconnected from the network.
Back up your data regularly, and make sure your anti-virus software is always up to date.
Be conscientious of what you plug in to your computer. Malware can be spread through infected flash drives, external hard drives, and even smartphones.
Watch what you’re sharing on social networks. Criminals can befriend you and easily gain access to a shocking amount of information—where you go to school, where you work, when you’re on vacation—that could help them gain access to more valuable data.
Offline, be wary of social engineering, where someone attempts to gain information from you through manipulation. If someone calls or emails you asking for sensitive information, it’s okay to say no. You can always call the company directly to verify credentials before giving out any information.
Be sure to monitor your accounts for any suspicious activity. If you see something unfamiliar, it could be a sign that you’ve been compromised.
ATM, Credit, and Debit Cards or Checks should be signed as soon as they arrive and only used for transactions in a secure setting (not on unfamiliar or suspicious websites). Do not utilize the “remember my card number” options on websites and do not leave the cards out in visible, unsecured locations. Immediately report if your card goes missing or is stolen. Tamper resistant checks are available through GSCU and utilize security features such as chemically sensitive paper to deter alterations.
Statements, e-statements, bills and e-bills should be reviewed promptly upon receipt to verify that all transactions were made by authorized parties. Any transactions made by unauthorized parties should be reported to the appropriate financial institution, card issuer, or biller. Statements, bills, and transaction receipts that are to be discarded should be eliminated securely, for example by shredding, and should not be discarded in a readable form.

How to Detect Phishing or Spoofing Emails

Probably the easiest way to identify if an email is legitimate or not, is to simply hover your mouse arrow over the name in the From column. By doing so, you will be able to tell if the email is from a recognizable domain that is linked to the actual sender name. For example, an email from Match.com should typically have the from domain of “match.com” (not "motch.com" or “humbletemper.com").
Pay attention to the email in the reply field. Does it match the sender of the original email? This is similar to hovering over the From column and may help you detect a phishing attempt.
Are the URLs legitimate? Similar to hovering over certain parts of the email, another place to check would be any URLs the email is trying to direct you to visit. Always make sure the link is legitimate and uses encryption (https://). However, it is a recommended best practice to always open a new window and go to the site directly without using the email link provided in an email.
A common practice of many hackers is the use of misspelled words on purpose. While it may seem that would easily reveal an illegitimate email, it is actually a tactic used to find less savvy users. Spammers have learned that if they get a response from a poorly written email, they have found an easy target and will focus their efforts to gain access to that user's information.
Most legitimate messages will be written with HTML and will be a mix of text and images. A poorly constructed phishing email may be missing images, including the company’s logo. If the email is plain text and looks different than what you’re used to seeing from that sender, go with your gut feeling and delete the message.
A common practice of many spammers is using an image for the message body. Make sure the email is a mix of text and images. Also, if there are embedded links, hover over them within the image for an extra step of precaution.
One tactic that is commonly used by hackers is to alert you that you must provide and/or update your personal information about an account (e.g., Social Security number, bank account details, account password). Phishers will use this tactic to drive urgency for someone to click on a malicious URL or download an attachment aiming to infect the user’s computer or steal their information.
Is this new email the first time your bank has sent you an attachment? Most financial institutions or retailers will not send out attachments via email, so be careful about opening any from senders or messages that seem suspicious. High risk attachments file types include: .exe, .scr, .zip, .com, .bat.
If an email seems too good to be true, it most likely is. Be cautious with any message offering to place money into your bank account by simply “clicking here”. If the content places any kind of urgency, such as prompts saying “you must click into your account now”, it is most likely a scam and should be marked as “junk”.
If you notice that your email address is being identified as the From address, this is a sign of a fake email message. You should also be cautious if the "To" field reflects a large list of recipients. Legitimate emails will be sent directly to you and you only. You may see “undisclosed recipients” and this is something to keep an eye on as well. It could be a valid send, but double check by using the other tips identified above.

Contact Member Services if you experience any of the following scenarios:

If you receive an email alert regarding a wire, ACH, or bill pay transactions you did not initiate;
If you receive an email alert regarding a change of password or email address you did not create;
If the login screen looks different or has unusual fields or prompts. GSCU will notify members prior to any changes.

ATM Skimming

Criminals attach a card-skimming device to an ATM or payment processing terminal to steal card information. This can be done with skimmers that read the magnetic strip or computer chip on the card, small cameras to record finger movement when entering passwords, electronic equipment directly installed into the ATM or payment terminal, or an overlay device on top of the keyboard area to record PINs.

Machines in public areas such as airports, gas stations, or stores are the most vulnerable.

How to protect yourself:

Check all ATMs and other card-reading devices before use.
Use ATMs inside buildings or in high-traffic areas that are harder to target.
Opt for credit (or use your debit card as credit) to prevent access to you PIN.
If an ATM looks suspicious, don’t use it. Report it to the bank or police.
Monitor your accounts and check you bank statement regularly. Report any suspicious activity to your bank and/or card company.

Definitions

Malware – software that is intended to damage or disable computers and computer systems

Social Engineering – the act of obtaining, or attempting to obtain, secure data by conning an individual into revealing secure information

Firewall Protection – software programs designed to protect a network by preventing unauthorized users from gaining access or by monitoring transfers of information to and from the network

Anti-virus Protection – computer software used to prevent, detect, and remove malicious computer viruses

Hacker – a person who uses computers to gain unauthorized access to data

Virus – a piece of code that is capable of copying itself and typically has a detrimental effect, such as corrupting the system or destroying data

Fraud

Our member's online security is of the utmost importance to us. At Granite State Credit Union, we're committed to providing members with the most up-to-date notifications and education in order to remain diligent in the protection of confidential information.

MEMBER ALERT 9.4.2020

COVID-19 (Coronavirus) Scams

What to Do if Your Debit Card is Lost or Stolen

Don't abbreviate 2020. It's for your own good.

MEMBER ALERT 10.29.19

Fraud Education: Safeguard Your Information!

Capital One Data Breach Announced

Telephone Teller Scam

Scam Alert: Fraudulent Checks

BEWARE OF TAX TIME FRAUD

Cyber Security Tips

How to Detect Phishing or Spoofing Emails

Contact Member Services if you experience any of the following scenarios:

ATM Skimming

Definitions