Branch Lobby Closures/COVID-19 Update

Due to escalating concerns related to the COVID-19 virus, all GSCU LOBBIES will be CLOSED. ALL DRIVE-UP LOCATIONS will remain OPEN to safely serve our members during business hours. NASHUA & SEABROOK LOCATIONS DO NOT HAVE A DRIVE-UP AND WILL BE CLOSED.

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Life doesn’t stop when our branches close. That’s why you can access OnLine Banking 24/7. Whether at home or on-the-go, manage your accounts wherever, or whenever, you need to.

OnLine Banking allows you to skip the teller line, pay your bills, check your balances, transfer money, and more!

With our latest OnLine Banking update, we also have some new features:

  • Quick Links within the Account Tile to more efficiently transfer funds, create alerts, or view account information and statements
  • A more detailed view of your payment history, including the interest and principal breakdown
  • Transfer funds from a GSCU Overdraft Line-of-Credit to your checking account for direct access using your Debit Card
  • Set a Travel Notification by going to Settings, selecting Security & Alerts, and entering your travel information to submit directly to GSCU

Watch for more features coming soon!

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First Time Logging In?

1. Click to Enroll in OnLine Banking. 

2. Enter your Member Number, Online Access PIN (last 4 digits of Social Security Number), Social Security Number, Name, Date of Birth, Address, and Email. 
Then click the check box to indicate that you are not a robot.

3. Verify your identity by answering 4 unique questions only you will know the answer to, then click continue. 

4. Create a new User ID and Password. 
This User ID and Password will be used to login to OnLine Banking going forward.

5. Set up your Security Verification Questions.

6. Set up Phone for ID Verification by selecting a phone number to receive a call or text message verification code. You must use your cell phone number in order to receive a text. Enter your Phone Nickname and check the box once you have read and agreed to the Terms and Conditions. Click Save.

7. Upon receiving your text message or phone call verification code, enter the code and click Verify. 

7. Accept the "Terms and Conditions" for OnLine Banking. Click Continue to be logged into your OnLine Banking account. 

ID Verification

ID Verification is a security feature that uses two-factor authentication to keep your accounts safe. 

Upon logging into OnLine Banking, you will receive a message (text or voice) on your phone with a 4-digit code to enter in order to complete the login process. Once this new feature is implemented you can follow these steps:

1. Select a phone number currently listed on your account or enter a new one.

2. Nickname your Phone.

3. Select your ID Verification Notification method - either text or voice call. You must select a cell phone in order to receive a text code. 

4. Click Save. You will then receive a text or voice message, depending on the option you choose. For first-time text messaging, you will receive two alerts, one to notify you that text alerts are activated and the other with a 4-digit code that will need to be entered into OnLine Banking. DO NOT SHARE THIS CODE WITH ANYONE. 

5. Now you will be logged in! 

Upon logging in from new computers or browsers you may be asked to get another ID Verification code via text or voice call to verify your identity prior to accessing your accounts. 

  • How do I change the phone number I have set up for ID Verification?

    Once logged into Online Banking click on the Settings tab. Next click to expand the Security and Alerts section, then click Identity Verification Phones. Prior to making any changes to the account settings, you will need to complete the ID Verification process to confirm you are the account holder who is authorized to make changes to the account.  

See all OnLine Banking FAQ's

Customize Your View

OnLine Banking users can choose which layout suits their preferences – account tiles or a list-view. Simply select view option from the top, right-hand corner.

Hide accounts you don’t want to see in your daily view:

1. Log into OnLine Banking and go to Settings. Then click Accounts.

2. Select which account you'd like hide by clicking on it. Then click the box to Hide account and click Save. If you want to unhide the account at any time click on the account again and make your changes.

Nickname accounts to help you better organize your funds. Whether changing your “Vacation Savings” to “Disney Account” or “Honeymoon Fund”, nicknaming allows you to easily identify your accounts.

1. Log into OnLine Banking and go to Settings. Then click Accounts.

2. Select which account you'd like to nickname by clicking on it. Enter a Nickname and click Save. If you want to change the name of the account at any time click on the account again and make your changes.

Note: Only you will see the account nicknames within OnLine Banking.

Automatic Transfers

Schedule transfers to recur on your accounts automatically - starting and stopping whenever you choose!

Alerts

Please note that OnLine Banking is unavailable briefly for regular maintenance every Sunday morning from 4 AM until 6 AM.

Stay on top of your finances! Request text or email alerts when your account(s) fall below a certain balance, reaches a certain balance, or payments of certain amounts go through.

CreditSavvy

Your Credit Score. Daily.

NOW AVAILABLE! Stay up-to-date, and secure, with your Free Credit Score!

GSCU is excited to introduce CreditSavvy! Now you can access your credit score, as well as personalized tips on how to improve it. You can even refresh your score daily with no impact to your credit. 

CreditSavvy is conveniently accessed directly within OnLine Banking and our Mobile Banking App - you don't even need a new login!

To register:

  1. Log in to OnLine Banking
  2. Click the "Check My Score" tile
  3. Agree to CreditSavvy's terms and verify your information 
  4. See your score! 

To access through Mobile Banking:

  1. Log in to Mobile Banking
  2. Click "More" at the bottom of your screen
  3. Click "My Credit Score" to be brought to Credit Savvy!

Login to OnLine Banking

CreditSavvy Credit Score Monitoring Example

  • What is CreditSavvy?

    CreditSavvy provides you all the information you would find on your credit file, including a list of open loans, accounts, and credit inquiries. You will also be able to see details on your payment history, credit utilization, and public records that show up on your account. With CreditSavvy, when you check your credit report, there will be no impact to your score. 

  • Is there a fee?

    No. CreditSavvy is entirely free and no credit card information is required to register. 

  • Why do credit scores differ?

    There are three major credit-reporting bureaus—Equifax, Experian and Transunion—and two scoring models—FICO or VantageScore—that determine credit scores. Financial institutions use different bureaus, as well as their own scoring models. Over 200 factors of a credit report may be taken into account when calculating a score and each model may weigh credit factors differently, so no scoring model is completely identical. No matter what credit bureau or credit scoring model is used, consumers do fall into specific credit ranges: Excellent 781–850, Good 661-780, Fair 601-660, Unfavorable 501-600, Bad Below 500.

See all CreditSavvy FAQs

Bill Pay

Stop writing checks, mailing bills, and paying for postage. Do it all with OnLine Banking!

Register today by logging into OnLine Banking, and selecting the Pay Bills tab from the main menu. Simply follow the Bill Pay Enrollment prompts to begin using Bill Pay or Popmoney®.

Pay Bills

You control when your bills get paid – whether automatically, on payday, or even when you’re out of town. Choose the date you want your payment to be sent, set up automatic, recurring payments, track your payment history, and more – for FREE!

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Pay People

Owe your best friend some cash for that coffee date? Need to pay the babysitter? Send money to family, friends, or anyone you know – all you need is their email address or phone number! Move money from your account to theirs, at any institution, with the ease of Popmoney®.

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eStatements

Save time and paper by choosing to receive your statement electronically! You’ll receive your statement 3-4 days earlier in a more secure format than traditional mailed statements.

Enroll in eStatements

  1. Register today by logging into OnLine Banking, selecting any of your accounts from "Accounts" on the main menu, and then "Online Statements".
  2. A pop-up window will appear. Click "Continue" and "I Agree" to accept the eStatements User Agreement.
  3. Confirm that your email address and member number are correct. Click "Next". 
  4. Click "Enroll". 

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Electronic Check Deposits with DeposZip®

Submit check deposits electronically to your credit union account. Electronic checks are treated like any other check deposit made in-person and are available for withdrawal per the credit union's regular check hold policy. You simply need a scanner and PC to get started.

Mobile or Tablet user? Use our Mobile Banking App!

The following are the system requirements for using DeposZip®.

Hardware: 
High-Speed Internet Connection 
Document Scanner (TWAIN Compliant)

Use the configuration Utility to test and diagnose your environment or just click the [?] next to each step for detailed instructions pertaining to the step you are on.

Making a New Deposit from your personal computer?
1. Endorse the back of your check by writing: “For DeposZip Deposit Only” with your signature
2. Select your scanner
3. Enter the total amount for your deposit
4. Scan the front and back of each check you wish to be submitted as part of your deposit
5. Click continue to conduct your deposit review, then click the Submit button to enter your deposit.



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Deposit checks even more conveniently with Mobile Deposit! 

Frequently Asked Questions

OnLine Banking

  • Are there password requirements for my OnLine Banking account?

    Password must contain at least 8 and no more than 32 characters, both upper and lower case letters and at least one number. As a security precaution, avoid using previous passwords. When changing your password, there must be information in all three boxes. You must complete the following: your current password, new password, and confirm new password boxes. If you forgot your password, please utilize the “Forgot Your Password” link to change your password. 

  • Are there requirements to my Security Questions?

    The answers you provide are not case sensitive, but they are space sensitive. You must answer your questions exactly the same each time. If you are unsure of your questions and answers, these can be reviewed and updated any time by choosing the Settings tab then Security and Alerts, then Security Questions. Answers must be from 4 to 32 characters long and can use numbers, letters, and special characters. Select and answer five questions that are easy for you to remember and hard for others to guess.

  • What do I do if my OnLine Banking account is locked out?

    If you have disabled your account because you have answered the security questions or your password incorrectly too many times, please contact our member service department at 800-645-4728 Monday through Wednesday 8:30am – 5:00pm; Thursday 8:30am – 6:00pm; Friday 8:30am – 5:00pm; and, Saturday 8:30am – 12:00pm. They will be able to provide you with a temporary pass code that will allow you to login. 

See all OnLine Banking FAQs

eStatements

  • Why can't I see eStatements for the accounts I'm a joint owner on?

    Due to security, members are identified as unique individuals as opposed to simply accounts. eStatements can only be accessed via the primary member's OnLine Banking log-in. Just as paper statements are addressed to the primary account owner as opposed to both the primary and joint, eStatements are handled in the same fashion.

See all eStatement FAQs

DeposZip

  • What is DeposZip?

    DeposZip® is an online service that allows you to make your check deposits from anywhere you have a secure Internet connection. Just login to OnLine Banking and choose Online Deposit from the Accounts menu options to get started. DeposZip uses the same security and encryption measures we employ with all of our OnLine Banking services. When it comes to our members' deposits, safety is our primary concern.

  • How do I register for DeposZip?

    To register for DeposZip , first login to OnLine Banking then simply click on Online Deposit from the Accounts menu. Complete the registration for your account, and we will send you a confirmation. Selecting one account suffix will register all account suffixes (i.e. savings, checking, money market) with the same member number. Please be sure to read and accept the Remote Deposit Disclosure and Agreement - this also features other terms of use and security information.

  • Is there a limit to how much I can deposit with DeposZip?

    The limits with DeposZip for consumers are: $5,000.00 per day; and a $20,000.00 rolling monthly limit. Limits for businesses are: $20,000.00 per day; and a $100,000.00 rolling monthly limit. If you have additional questions, you can contact us directly at eservices@gscu.org. To help protect your privacy, if you should need to send personal account information, such as your member number or Social Security Number, to the credit union we recommend using our Secure Message Center. 

  • What types of check deposits are NOT accepted through DeposZip?

    1) Any item that is stamped with a "non-negotiable" watermark.
    2) Any item that contains evidence of alteration to the information on the check.
    3) Any item issued by a financial institution in a foreign country. 
    4) Any item that is incomplete.
    5) Any item that is "stale dated"* or "post dated"**.
    6) Savings Bonds.
    7) Third party checks***.

    *Stale dated checks are defined as any check that is being negotiated more than six months after the date on the check.
    **Post dated checks are defined as any check that is deposited before the date on the check.
    ***Third party checks are defined as checks that have been transferred by the original payee to a third party by means of an endorsement. 

  • Who do I contact if I'm having problems with my scanner?

    Consult the User Guide that came with your scanner or contact the manufacturer for assistance troubleshooting. It is important that you have the most recent version of your scanner driver installed on your computer to help ensure it is compatible with DeposZip. We recommend a scanner that is TWAIN compliant. In the meantime, you may also mail the check to the credit union, deposit it at the Teller Line of any branch location, or use Mobile Deposit.

See all DeposZip FAQs

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