Online - Granite State Credit Union

Visiting a branch for your banking needs is another errand and life is busy. We get it! GSCU's OnLine Banking lets you do your banking anytime, anywhere 24/7!

View Balances
Transfer Funds
Pay Bills
Pay People
Deposit Checks
View Statements
Set Alerts
Automatic Transfers

First Time Logging In?

Click to Enroll in OnLine Banking.
You will need the following to enroll:
- Member Number
- Online Access PIN
- Social Security Number
- Email
  Then click the check box to indicate that you are not a robot.
Verify your identity by answering 4 unique questions only you will know the answer to, then click continue.
Create a new User ID and Password.
This User ID and Password will be used to login to OnLine Banking going forward.
Set up your Security Verification Questions.
Set up Phone for ID Verification. You must use your cell phone number in order to receive a text. Enter your Phone Nickname and check the box once you have read and agreed to the Terms and Conditions. Click Save.
Upon receiving your text message or phone call verification code, enter the code and click Verify.
Accept the "Terms and Conditions" for OnLine Banking. Click Continue to be logged into your OnLine Banking account.

ID Verification is a security feature that uses two-factor authentication to keep your accounts safe.

Upon logging in to OnLine Banking, you will receive a message (text or voice) on your phone with a 4-digit code to enter in order to complete the login process. Follow these steps to complete this process:

Select a phone number currently listed on your account or enter a new one.
Nickname your Phone.
Select your ID Verification Notification method - either text or voice call. You must select a cell phone in order to receive a text code.
Click Save. You will then receive a text or voice message, depending on the option you choose. For first-time text messaging, you will receive two alerts, one to notify you that text alerts are activated and the other with a 4-digit code that will need to be entered into OnLine Banking. DO NOT SHARE THIS CODE WITH ANYONE.
Now you will be logged in!

Upon logging in from new computers or browsers you may be asked to get another ID Verification code via text or voice call to verify your identity prior to accessing your accounts.

Why am I prompted for an ID Verification code when completing transactions within OnLine Banking?

ID Verification, also known as two-factor authentication, is an extra level of security that is used to confirm that the account holder is the one authorizing the transactions.

What if my cell phone number is not listed as an option for ID Verification?

You can choose to enter in your own phone number to receive a text or voice message with the 4-digit code.

How do I change the phone number I have set up for ID Verification?

Once logged into Online Banking click on the Settings tab. Next click to expand the Security and Alerts section, then click Identity Verification Phones. Prior to making any changes to the account settings, you will need to complete the ID Verification process to confirm you are the account holder who is authorized to make changes to the account.

I’m not receiving text messages and/or a phone call with my ID Verification 4-digit code.
Follow these troubleshooting steps:
- Verify that the phone number being used is the correct phone number you have set up for ID Verification. Next request a new verification code to be sent.
- Select to receive a phone call rather than a text message in case text messages have been been turned off for your device.
- Consider a landline phone call if in a low signal or reception area as this may impact receiving these calls or text messages.
If you are still experiencing issues with not receiving the code, contact GSCU at 1-800-645-4728 to help troubleshoot.

I locked my account. How do I unlock it?

In the event you cannot gain access to your account due to being locked out, please contact GSCU by phone at 1-800-645-4728 for 24/7 support.

Customize Your settings

Hide accounts you don’t want to see in your daily view:

Log into OnLine Banking and go to Settings. Then click Accounts.
Select which account you'd like hide by clicking on it. Then click the box to Hide account and click Save. If you want to unhide the account at any time click on the account again and make your changes.

Nickname accounts to help you better organize your funds. Whether changing your “Vacation Savings” to “Disney Account” or “Honeymoon Fund”, nicknaming allows you to easily identify your accounts.

Log into OnLine Banking and go to Settings. Then click Accounts.
Select which account you'd like to nickname by clicking on it. Enter a Nickname and click Save. If you want to change the name of the account at any time click on the account again and make your changes.

Note: Only you will see the account nicknames within OnLine Banking.

Stay on top of your finances!

Text or Email alerts for:

Falling below a certain balance
Reaching a certain balance
Certain payment amounts going through

Please note that OnLine Banking is unavailable briefly for regular maintenance every Sunday morning from 4 AM until 6 AM.

Frequently Asked Questions

Are there password requirements for my OnLine Banking account?

Password must contain at least 9 and no more than 32 characters, both upper and lower case letters and at least one number. As a security precaution, you cannot use previous passwords. If you forgot your password, please utilize the “Forgot Your Password” link to change your password.

Are there requirements to my Security Questions?

The answers you provide are not case sensitive, but they are space sensitive. You must answer your questions exactly the same each time. If you are unsure of your questions and answers, these can be reviewed and updated any time by choosing the Settings tab then Security and Alerts, then Security Questions. Answers must be from 5 to 32 characters long and can use numbers, letters, and special characters. Select and answer five questions that are easy for you to remember and hard for others to guess.

I locked my account. How do I unlock it?

In the event you cannot gain access to your account due to being locked out, please contact GSCU by phone at 1-800-645-4728 for 24/7 support.

What operating systems and web browsers are supported to access OnLine Banking?

Current versions of:

Windows
Mac OS
Mozilla Firefox
Google Chrome
Apple Safari

What if I don't want to see all of my accounts when I log into OnLine Banking?

There may be accounts that you access infrequently and don't want to see each time you log-in. Within OnLine Banking there is an option to hide accounts if you choose not to have them in view. To do this click on Settings, then Accounts, then click on the account that you'd like to hide and select save.

OnLine Banking