ID Verification, also known as two-factor authentication, is an extra level of security that is used to confirm that the account holder is the one authorizing the transactions.
Yes, you can nickname your accounts. To do this, click on Settings, then Accounts, then click on the account you'd like to nickname. Enter the nickname and select save. Note: Only you will see the account nicknames within OnLine Banking. Learn more.
Password must contain at least 8 and no more than 32 characters, both upper and lower case letters and at least one number. As a security precaution, avoid using previous passwords. When changing your password, there must be information in all three boxes. You must complete the following: your current password, new password, and confirm new password boxes. If you forgot your password, please utilize the “Forgot Your Password” link to change your password.
The answers you provide are not case sensitive, but they are space sensitive. You must answer your questions exactly the same each time. If you are unsure of your questions and answers, these can be reviewed and updated any time by choosing the Settings tab then Security and Alerts, then Security Questions. Answers must be from 4 to 32 characters long and can use numbers, letters, and special characters. Select and answer five questions that are easy for you to remember and hard for others to guess.
Windows 7 or newer
Mac OS 10.9 or newer
Internet Explorer 11.0 or newer
Mozilla Firefox (current version)
Google Chrome (current version)
Apple Safari 7 or newer
This is simply a change in the way the fees are posted. If a member has a product that is subject to a fee but they meet the criteria for the fee to be waived they will see the fee post then be refunded.
If you have disabled your account because you have answered the security questions or your password incorrectly too many times, please contact our member service department at 800-645-4728 Monday through Wednesday 8:30am – 5:00pm; Thursday 8:30am – 6:00pm; Friday 8:30am – 5:00pm; and, Saturday 8:30am – 12:00pm. They will be able to provide you with a temporary pass code that will allow you to login.
There may be accounts that you access infrequently and don't want to see each time you log-in. Within OnLine Banking there is an option to hide accounts if you choose not to have them in view. To do this click on Settings, then Accounts, then click on the account that you'd like to hide and select save.
Once and then a new code is required.
The code will expire after 5 minutes. Once it expires, you will need to request a new code.
In the event you cannot gain access to your account due to being locked out, please contact GSCU by phone at 1-800-645-4728 for 24/7 support.
Verify that the phone number being used is the correct phone number you have set up for ID Verification. Next request a new verification code to be sent. If you are still experiencing issues with not receiving the code, contact GSCU at 1-800-645-4728 to help troubleshoot.
Once logged into Online Banking click on the Settings tab. Next click to expand the Security and Alerts section, then click Identity Verification Phones. Prior to making any changes to the account settings, you will need to complete the ID Verification process to confirm you are the account holder who is authorized to make changes to the account.
You can choose to enter in your own phone number to receive a text or voice message with the 4-digit code.