I want to thank you for your patience and understanding as we experience extraordinarily high demand for teller and call center services. We are aware wait times are longer than are typical of GSCU and continue to do our best to respond to your needs as quickly as we possibly can. Please read our message, designed to provide you with more detailed information and some tips on accessing your accounts as quickly and conveniently as possible.
eStatements
- Why does my statement note a past due date but the amount it notes as past due is $0?
This is simply the format in which loan due dates are reflected on the statements. Payments received after this date would be considered past due.
- What does the "Balance Subject to Interest" field on my Home Equity Line-of-Credit and Overdraft Line-of-Credit mean?
This reflects the average daily balance for the loan for the billing cycle.
- Why can't I see eStatements for the accounts I'm a joint owner on?
Due to security, members are identified as unique individuals as opposed to simply accounts. eStatements can only be accessed via the primary member's OnLine Banking log-in. Just as paper statements are addressed to the primary account owner as opposed to both the primary and joint, eStatements are handled in the same fashion.
- Within OnLine Banking all of my accounts are available under one login, so why do I receive multiple statements?
If you would like to receive one combined statement for all accounts which you are the tax reported owner on, you may contact Member Services at 800-645-4728.
- My Life & Disability Premium appears to post twice on my statement. Am I being charged twice?
The first line "Life Insurance Premium Calculation" or "Disability Insurance Premium Calculation" is simply a calculation of the premium and does not impact your account balance. The second item, "Loan Charge Capitalization" reflects the actual charge.
- What does it mean when a check image on my statement notes "Image for this item not found"?
This occurs when a member's check is cleared over the counter at a GSCU teller line or if the check clears electronically at a merchant through ACH.
- My statement notes a skipped check. What does this mean?
This simply alerts members that a check has cleared their checking account out of numerical sequence.
- Why aren't the nicknames I set up for my accounts in OnLine Banking reflected on the statement?
Nicknames set in OnLine Banking are for member's personal use and are currently not a function of the statement process.
