In order to ensure your Debit/ATM card is protected we use the leading fraud prevention service called EnFact. No matter how careful you are with your financial records, criminals may still find ways to access your card information. By monitoring your normal spending patterns, our fraud protection service evaluates your transactions for suspicious activity. This service helps protect you from fraudulent activity. There are multiple reasons a transaction can be flagged as potentially fraudulent. This may include sudden changes in purchase locations, an increase frequency in high dollar transactions or your card is used unexpectedly overseas or in a foreign country. Once EnFact identifies the transaction as suspicious, the EnFact automated system will contact you to verify the transaction in question. Your response to this call is critical to prevent potential risk and avoid restrictions we may place on your card. If you confirm that the transaction is not legitimate, the card is immediately blocked to prevent fraud from recurring.
Our fraud monitoring network, Enfact, watches for suspicious or unusual transactions, and if a suspicious transaction appears on your card, you'll receive a text asking if it's legitimate. You can simply respond "YES", "NO", or "HELP".
In addition to text alerts, emails will also be sent with instructions on how to confirm a legitimate transaction or report it as fraud.
Ensure your cell phone number and email address are updated in our files so you can take advantage of this great offer! To update your contact information please visit a branch or send us a secure message via OnLine Banking!
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