The browser you are currently using is not supported by gscu.org. Portions of our website and internet banking may not display or function properly when used with your current browser.
It is critical that you use the most recent version of your browser to ensure full functionality. Please click to upgrade.
Before upgrading please click here if you are utilizing Windows XP for important information.
If you believe you are receiving this message in error click here.

Fraud Alerts

Prevent identity theft by staying informed! There are a number of resources available at your credit union. 

MEMBER ALERT: (12/2/16) A recent phone scam has been reported. These scammers say they are calling concerning your mortgage but from a non-GSCU phone number. Scammers are using this technique for a variety of telephone schemes. Please be aware that in the event GSCU contacts members, the credit union’s main phone number (1-800-645-4728)  is used as the as the call back, with a specific department or employee to contact.


MEMBER ALERT: (10/5/16) A recent scam known as "cracking cards" has been reported. These scammers make contact through social media, or Craigslist, and request to put money in your account and promise you'll get some of the funds. They get debit card, PIN, or account information and deposit counterfeit checks followed by quickly withdrawing your money. In order to protect yourself, do not share your account information, debit card, or PIN with anyone. Never deposit funds from an unknown source into your account. If you are approached contact your local law enforcement through their non-emergency line. 

MEMBER ALERT: (9/23/2016) Due to the recently announce data breach, Yahoo account users are urged to take steps to ensure account security. If your account is one Yahoo suspects was compromised, you’ll be prompted to enter a new password as soon as you log on. If you used the same password for other accounts it is recommended you change those as well. Upon obtaining passwords, hackers often attempt to access other accounts with the same password. Passwords should be complex and contain a combination of numbers, letters and characters.To change your GSCU Online Banking password, simply log-in to your account and select “Settings,” then “Profile” and “Password”. You will be prompted to enter your current password and then enter a new password, confirm the new password and save.


MEMBER ALERT:(7/8/16) Wendy's was the subject of a card security incident that could impact cardholders. GSCU takes situations like this very seriously and will take necessary steps to protect our members financial and personal data. GSCU has real time fraud protection tools in place which can help limit the impact of fraudulent transactions as a result of a data breach such as this. Please continue to carefully review your transactions within OnLine Banking and via your statements. Any unauthorized transactions reported timely to GSCU are covered by Visa®'s zero liability protection with provisional credit provided quickly to our members. If you believe you have experienced fraud on your account, please contact GSCU immediately at 800-645-4728. 


MEMBER ALERT (5/12/16) Some Yahoo, Hotmail, and Gmail passwords were stolen in a recent hacking incident. Yahoo, Hotmail, and Google will notify affected users. If you have these types of mail accounts, we recommend changing your password, setting up multi-factor authentication if it is offered, and setting up an alternate email or cell phone so if changes are made to your information you receive notice.


MEMBER ALERT (4/11/16) A recent scam targeting online dating site users has been reported. These scammers create fake profiles, using photos of other people, and attempt to obtain money for emergencies, hospital bills, or travel.  These scammers may also ask you to set up new bank accounts after a relationship has been formed and then transfer stolen money into the new account. Be wary of those asking to chat using personal email, text, or phone immediately, wire money, or set up a new bank account. Don’t send money to people met online and consider doing an image search of the person you’re chatting with to make sure the image isn’t being used under several different names. You can search by image using https:///www.images.google.com and either copying and pasting the URL of the image into the search field or uploading the image. 


MEMBER ALERT (4/7/15) With the arrival of tax season comes the time for tax scams. Members are encouraged to be wary of common tax scams such as fraudulent tax returns filed in someone else’s name, scammers calling you claiming to be from the Internal Revenue Service (IRS), or malware spread through phishing emails. To protect yourself from these scams watch for “spoofed” websites that may look like official websites but are not. Also be cautious of unsolicited calls (IRS never calls to ask for immediate payment, ask for payment over the phone, or require specific payment methods). If you are not sure if the call is fraudulent ask for the agent’s name, hang up, and call the IRS back using a phone number from the official IRS website. 

MEMBER ALERT (2/25/16) A recent scam targeting Netflix users has been reported. These scams claim you need to update your payment information or try to get you to download software for a cheaper version of Netflix. Only download Netflix software from the Netflix website or official app stores. Only go to these websites by entering the URL yourself rather than clicking links in an email. If you receive an email that appears to be from Netflix claiming you need to update your payment information, do not click any links or attachments. Go to the Netflix website yourself and check your account. 


MEMBER ALERT (1/29/16) Several New Hampshire towns and cities have reported scam phone calls claiming to be IRS. Do not call the number back if a message is left on your machine. These calls can claim you owe money to IRS and ask that you pay using a pre-loaded debit card or wire transfer. Police are reminding residents that IRS does not ask for payment in this method and almost always contact people via mail. 


MEMBER ALERT (12/23/15) A recent scam involving Comcast was discovered. Their search page, Xfinity, has featured a malicious ad from "Sat TV Pro" that directs users to a compromised site. The site infects the PC and then requests the user call an 800 number to charge the user to fix it. To avoid scams such as these don't click on links in emails or display ads- go to the website you want via your browser, close your browser if you get popups claiming there is a virus and note you need to dial a toll-free number, and ensure your anti-virus is up-to-date on your home computers.


MEMBER ALERT (11/10/15)
Protect Yourself from Scam Business Emails

Phishing attempts have become more sophisticated as scammers continue to develop new ways to compromise accounts, capture personal information or initiate the transfer of funds.

There are simple ways to verify if the sender is from a real or a fake online company. One of the most simple ways is to browse for the company's phone number (not a mobile number though) and confirm the legitimacy of the email. We encourage all members to periodically review the Fraud Tips page of our website for information on how you can better protect yourself https://www.gscu.org/uploads/Security%20Best%20Practices.pdf. Additional information can be found at http://ccm.net/faq/273-scam-business-emails#q=scam+business+emails&cur=1&url=%2F

Please note that Granite State Credit Union will never call, text, email or request personal information via an unsolicited phone call, email or text message. For fraud alert information or assistance please contact Christine Armstrong, Security Specialist, at Granite State Credit Union at carmstrong@gscu.org or call 800-645-4728, ext. 3197. To help protect your privacy, do not include your member number or other personal account information with e-mail.


MEMBER ALERT (8/28/15) The Candia Police Department has reported that some area residents have received fraudulent calls from scammers claiming to be IRS Agents. The callers are telling people they owe the IRS money and are directing them to their local bank or credit union to secure funds to send to them. Candia PD has confirmed that these are scam calls and report that it appears the telephone number they are using is 603-483-2318 which is in fact the number of the police department. If you receive one of these calls do not disclose any personal or account information, and notify GSCU Member Services at 800-645-4728.


MEMBER ALERT (3/30/15) Please review this information provided by the IRS on Identity Theft.


MEMBER ALERT: (1/26/15) Some GSCU members have reported that they were the target of a phone scam that is currently circulating in the area. These fraudulent automated calls claim that the member’s debit cards have been deactivated. Some of the numbers presented on Caller-ID look like legitimate 800 numbers, while other do not. At the end of the automated announcement, the member is asked for personal information such as  PIN to reactivate the card. Please note that Granite State Credit Union will never call, text, email or request personal information via an unsolicited phone call or text message.
If you receive a call similar to what is described, please collect the information (the Caller ID number, additional phone numbers supplied during the call, etc.) and immediately notify Member Services at 800-645-4728. Remember that no one should ever ask you for passwords, PIN’s, debit card number or other unrelated non public information.

If you have any questions or concerns please do not hesitate to contact us at 800-645-4728.

MEMBER ALERT: (9/24/14) Several GSCU members have alerted us to a recent Phishing Scam targeting E-Z Pass users. This scam claims that the recipient has not paid for driving on a toll road and was invoiced repeatedly. We advise not to open or click on the attachment in the email as this could be a Phishing Scam.

Phishing Scams typically involve phone calls that prompt you to submit personal information (such as account numbers, card numbers, or social security numbers). Granite State Credit Union will never email or call you to verify personal or account information. In order to protect yourself, do not respond to these messages and avoid giving your personal information. Contact Granite State Credit Union at 800-645-4728 if you think you are a victim of Phishing.


MEMBER ALERT: (7/24/14) Several GSCU members have alerted us to a recent Vishing Scam. This scam claims that your credit card account has been frozen and you need to call back to verify your credit card information to unblock your account. Vishing Scams typically involve phone calls that prompt you to submit personal information (such as account numbers, card numbers, or social security numbers). Granite State Credit Union will never email or call you to verify personal or account information. In order to protect yourself, do not call these numbers back and avoid giving our personal information. Contact Granite State Credit Union at 800-645-4728 if you think you are a victim of Vishing.


MEMBER ALERT: (1/30/14) Since the Target data breach there has been an increase in reports of merchant frauds such as Niemen Marcus and Michael's Craft Stores. GSCU continues to monitor developing news relating to all merchant data compromises and encourages its members to review updates here as they become available. GSCU has real-time fraud protection tools in place which help limit the impact of fraudulent transactions as a result of data breaches such as these. Members are urged to carefully review transactions within OnLine Banking and via statements. Contact us immediately at 800-645-4728 if there is any unauthorized or questionable activity. Any unauthorized transactions reported in a timely manner to GSCU are covered by Visa®'s Zero Liability Protection with provisional credit provided quickly. We encourage members to review the article on phishing located here http://usa.visa.com/personal/security/learn-the-facts/phishing.html.


MEMBER ALERT: (1/22/14) The National Credit Union Administration today warned consumers to beware of a new telephone fraud, known as a “vishing” scheme, that is using the agency’s name in an attempt to obtain personal financial information. Several credit union members have been contacted by an automated phone call claiming to be from NCUA and notifying consumers that their debit cards have been compromised. The call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information. Anyone contacted by this so-called “vishing” scheme should immediately contact NCUA’s Consumer Assistance Center Hotline at 800-755-1030 or by email at phishing@ncua.gov to report the scam. Operators answer calls Monday through Friday between 8 a.m. and 5 p.m. Eastern. NCUA neither seeks personal information from consumers over the telephone nor handles day-to-day maintenance of member account information. NCUA works with law enforcement agencies, including the FBI, to protect consumers from frauds of this nature. NCUA urges consumers to never verify or release personal financial information to unknown callers. For more information visit http://www.ncua.gov/News/Pages/NW20140121Fraud.aspx


MEMBER ALERT: (12/19/13) Target was the subject of a breach of data that could impact millions of cardholders. GSCU takes situations like this very seriously and will take necessary steps to protect our members financial and personal data. GSCU has real time fraud protection tools in place which can help limit the impact of fraudulent transactions as a result of a data breach such as this. Please continue to carefully review your transactions within Online Banking and via your statements. If you believe you have experienced fraud on your account, please contact GSCU immediately at 800-645-4728.


MEMBER ALERT: (8/7/13) Recently, a GSCU member received a check along with a letter that was brought to our attention. The check is counterfeit and can be identified as so due to the letter having numerous misspellings and grammatical errors and neither the check or the letter lists a company name. For more information or to report an incident, please contact GSCU at 800-645-4728.


MEMBER ALERT: (7/30/2013) Several GSCU members have reported receiving automated phone messages noting their VISA/Debit Cards have been blocked. The call also requests account information. This is a scam and members should not respond! GSCU would never request account information in this manner. For more information or to report an incident, please contact GSCU at 800-645-4728.

Text Scam "Online Security Notification" (posted 9/12/2012)
Please be aware of the following text messaging scam: "Online Security Notification - We regret to inform you that your debit card has been temporary locked. To unlock please call...”

The credit union would not use text messages or email as a communication tool regarding issues with your Visa Check Card or account. This is a phishing attempt to obtain personal information. Do not provide personal information to someone who contacts you by text message, phone, or e-mail. If information has been put at risk, please notify your credit union. If you receive this text message scam, you should also report it to:

If You Become a Victim of a phishing attempt (an e-mail falsely claiming to be an established legitimate enterprise that attempts to scam the user into surrendering private information that will be used for identity theft) take appropriate steps to help protect yourself.

  • Contact your credit union to block your compromised account or card and request a new card.
  • Report the incident to the credit bureau.
  • Review your credit report regularly. You can receive a free credit report every 12 months - learn more.
  • Report suspicious Internet sites and emails to the government and for additional protection tips visit the Internet Crime Complaint Center at www.ic3.gov.

For fraud alert information or helpful resources please contact Christine Armstrong, Credit Resolutions Specialist, at Granite State Credit Union at carmstrong@gscu.org or call 800-645-4728, ext. 3197. To help protect your privacy, do not include your member number or other personal account information with e-mail.

HomeHome
Home
SavingsLet a GSCU special savings account help you realize your savings dreams this year – whatever you’re saving for!
Save Your Way
our storySome may know us as an established neighborhood credit union with friendly staff and competitive rates. But, to most of our members, we're so much more than that.
Our Story