Prevent identity theft by staying informed! There are a number of resources available at your credit union.
MEMBER ALERT: (1/30/14) Since the Target data breach there has been an increase in reports of merchant frauds such as Niemen Marcus and Michael's Craft Stores. GSCU continues to monitor developing news relating to all merchant data compromises and encourages its members to review updates here as they become available. GSCU has real-time fraud protection tools in place which help limit the impact of fraudulent transactions as a result of data breaches such as these. Members are urged to carefully review transactions within OnLine Banking and via statements. Contact us immediately at 800-645-4728 if there is any unauthorized or questionable activity. Any unauthorized transactions reported in a timely manner to GSCU are covered by Visa®'s Zero Liability Protection with provisional credit provided quickly. We encourage members to review the article on phishing located here http://usa.visa.com/personal/security/learn-the-facts/phishing.html.
MEMBER ALERT: (1/22/14) The National Credit Union Administration today warned consumers to beware of a new telephone fraud, known as a “vishing” scheme, that is using the agency’s name in an attempt to obtain personal financial information. Several credit union members have been contacted by an automated phone call claiming to be from NCUA and notifying consumers that their debit cards have been compromised. The call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information. Anyone contacted by this so-called “vishing” scheme should immediately contact NCUA’s Consumer Assistance Center Hotline at 800-755-1030 or by email at firstname.lastname@example.org to report the scam. Operators answer calls Monday through Friday between 8 a.m. and 5 p.m. Eastern. NCUA neither seeks personal information from consumers over the telephone nor handles day-to-day maintenance of member account information. NCUA works with law enforcement agencies, including the FBI, to protect consumers from frauds of this nature. NCUA urges consumers to never verify or release personal financial information to unknown callers. For more information visit http://www.ncua.gov/News/Pages/NW20140121Fraud.aspx
MEMBER ALERT: (12/19/13) Target was the subject of a breach of data that could impact millions of cardholders. GSCU takes situations like this very seriously and will take necessary steps to protect our members financial and personal data.
GSCU has real time fraud protection tools in place which can help limit the impact of fraudulent transactions as a result of a data breach such as this. Please continue to carefully review your transactions within Online Banking and via your statements. If you believe you have experienced fraud on your account, please contact GSCU immediately at 800-645-4728.
MEMBER ALERT: (8/7/13) Recently, a GSCU member received a check along with a letter that was brought to our attention. The check is counterfeit and can be identified as so due to the letter having numerous misspellings and grammatical errors and neither the check or the letter lists a company name. For more information or to report an incident, please contact GSCU at 800-645-4728.
MEMBER ALERT: (7/30/2013) Several GSCU members have reported receiving automated phone messages noting their VISA/Debit Cards have been blocked. The call also requests account information. This is a scam and members should not respond! GSCU would never request account information in this manner. For more information or to report an incident, please contact GSCU at 800-645-4728.
Text Scam "Online Security Notification" (posted 9/12/2012)
Please be aware of the following text messaging scam: "Online Security Notification - We regret to inform you that your debit card has been temporary locked. To unlock please call...”
The credit union would not use text messages or email as a communication tool regarding issues with your Visa Check Card or account. This is a phishing attempt to obtain personal information. Do not provide personal information to someone who contacts you by text message, phone, or e-mail. If information has been put at risk, please notify your credit union. If you receive this text message scam, you should also report it to:
- Your cell phone provider should be informed.
- Federal Communications Commission (FCC) esupport.fcc.gov/complaints.htm
- Federal Trade Commission www.ftc.gov/phonefraud or call 1-877-FTC-HELP (1-877-382-4357)
- NH Banking Department at 53 Regional Drive Suite 200, Concord, NH 03301 or email NHBD@Banking.State.NH.US or call 603-271-3561, toll free 800-735-2964.
If You Become a Victim of a phishing attempt (an e-mail falsely claiming to be an established legitimate enterprise that attempts to scam the user into surrendering private information that will be used for identity theft) take appropriate steps to help protect yourself.
- Contact your credit union to block your compromised account or card and request a new card.
- Report the incident to the credit bureau.
- Review your credit report regularly. You can receive a free credit report every 12 months - learn more.
- Report suspicious Internet sites and emails to the government and for additional protection tips visit the Internet Crime Complaint Center at www.ic3.gov.
For fraud alert information or helpful resources please contact Christine Armstrong, Credit Manager, at Granite State Credit Union at email@example.com or call 800-645-4728, ext. 3197. To help protect your privacy, do not include your member number or other personal account information with e-mail.