The browser you are currently using is not supported by gscu.org. Portions of our website and internet banking may not display or function properly when used with your current browser.
It is critical that you use the most recent version of your browser to ensure full functionality. Please click to upgrade.
Before upgrading please click here if you are utilizing Windows XP for important information.
If you believe you are receiving this message in error click here.

Fraud Alerts

Prevent identity theft by staying informed! There are a number of resources available at your credit union. 


MEMBER ALERT (3/30/15) Please review this information provided by the IRS on Identity Theft.


MEMBER ALERT: (1/26/15) Some GSCU members have reported that they were the target of a phone scam that is currently circulating in the area. These fraudulent automated calls claim that the member’s debit cards have been deactivated. Some of the numbers presented on Caller-ID look like legitimate 800 numbers, while other do not. At the end of the automated announcement, the member is asked for personal information such as  PIN to reactivate the card. Please note that Granite State Credit Union will never call, text, email or request personal information via an unsolicited phone call or text message.
If you receive a call similar to what is described, please collect the information (the Caller ID number, additional phone numbers supplied during the call, etc.) and immediately notify Member Services at 800-645-4728. Remember that no one should ever ask you for passwords, PIN’s, debit card number or other unrelated non public information.

If you have any questions or concerns please do not hesitate to contact us at 800-645-4728.

MEMBER ALERT: (9/24/14) Several GSCU members have alerted us to a recent Phishing Scam targeting E-Z Pass users. This scam claims that the recipient has not paid for driving on a toll road and was invoiced repeatedly. We advise not to open or click on the attachment in the email as this could be a Phishing Scam.

Phishing Scams typically involve phone calls that prompt you to submit personal information (such as account numbers, card numbers, or social security numbers). Granite State Credit Union will never email or call you to verify personal or account information. In order to protect yourself, do not respond to these messages and avoid giving your personal information. Contact Granite State Credit Union at 800-645-4728 if you think you are a victim of Phishing.


MEMBER ALERT: (7/24/14) Several GSCU members have alerted us to a recent Vishing Scam. This scam claims that your credit card account has been frozen and you need to call back to verify your credit card information to unblock your account. Vishing Scams typically involve phone calls that prompt you to submit personal information (such as account numbers, card numbers, or social security numbers). Granite State Credit Union will never email or call you to verify personal or account information. In order to protect yourself, do not call these numbers back and avoid giving our personal information. Contact Granite State Credit Union at 800-645-4728 if you think you are a victim of Vishing.


MEMBER ALERT: (1/30/14) Since the Target data breach there has been an increase in reports of merchant frauds such as Niemen Marcus and Michael's Craft Stores. GSCU continues to monitor developing news relating to all merchant data compromises and encourages its members to review updates here as they become available. GSCU has real-time fraud protection tools in place which help limit the impact of fraudulent transactions as a result of data breaches such as these. Members are urged to carefully review transactions within OnLine Banking and via statements. Contact us immediately at 800-645-4728 if there is any unauthorized or questionable activity. Any unauthorized transactions reported in a timely manner to GSCU are covered by Visa®'s Zero Liability Protection with provisional credit provided quickly. We encourage members to review the article on phishing located here http://usa.visa.com/personal/security/learn-the-facts/phishing.html.


MEMBER ALERT: (1/22/14) The National Credit Union Administration today warned consumers to beware of a new telephone fraud, known as a “vishing” scheme, that is using the agency’s name in an attempt to obtain personal financial information. Several credit union members have been contacted by an automated phone call claiming to be from NCUA and notifying consumers that their debit cards have been compromised. The call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information. Anyone contacted by this so-called “vishing” scheme should immediately contact NCUA’s Consumer Assistance Center Hotline at 800-755-1030 or by email at phishing@ncua.gov to report the scam. Operators answer calls Monday through Friday between 8 a.m. and 5 p.m. Eastern. NCUA neither seeks personal information from consumers over the telephone nor handles day-to-day maintenance of member account information. NCUA works with law enforcement agencies, including the FBI, to protect consumers from frauds of this nature. NCUA urges consumers to never verify or release personal financial information to unknown callers. For more information visit http://www.ncua.gov/News/Pages/NW20140121Fraud.aspx


MEMBER ALERT: (12/19/13) Target was the subject of a breach of data that could impact millions of cardholders. GSCU takes situations like this very seriously and will take necessary steps to protect our members financial and personal data. GSCU has real time fraud protection tools in place which can help limit the impact of fraudulent transactions as a result of a data breach such as this. Please continue to carefully review your transactions within Online Banking and via your statements. If you believe you have experienced fraud on your account, please contact GSCU immediately at 800-645-4728.


MEMBER ALERT: (8/7/13) Recently, a GSCU member received a check along with a letter that was brought to our attention. The check is counterfeit and can be identified as so due to the letter having numerous misspellings and grammatical errors and neither the check or the letter lists a company name. For more information or to report an incident, please contact GSCU at 800-645-4728.


MEMBER ALERT: (7/30/2013) Several GSCU members have reported receiving automated phone messages noting their VISA/Debit Cards have been blocked. The call also requests account information. This is a scam and members should not respond! GSCU would never request account information in this manner. For more information or to report an incident, please contact GSCU at 800-645-4728.

Text Scam "Online Security Notification" (posted 9/12/2012)
Please be aware of the following text messaging scam: "Online Security Notification - We regret to inform you that your debit card has been temporary locked. To unlock please call...”

The credit union would not use text messages or email as a communication tool regarding issues with your Visa Check Card or account. This is a phishing attempt to obtain personal information. Do not provide personal information to someone who contacts you by text message, phone, or e-mail. If information has been put at risk, please notify your credit union. If you receive this text message scam, you should also report it to:

If You Become a Victim of a phishing attempt (an e-mail falsely claiming to be an established legitimate enterprise that attempts to scam the user into surrendering private information that will be used for identity theft) take appropriate steps to help protect yourself.

For fraud alert information or helpful resources please contact Christine Armstrong, Credit Resolutions Specialist, at Granite State Credit Union at carmstrong@gscu.org or call 800-645-4728, ext. 3197. To help protect your privacy, do not include your member number or other personal account information with e-mail.

HomeHome
Home
credit cardCredit Union Technology Enhancement & Upgrade Information
Learn More
our storySome may know us as an established neighborhood credit union with friendly staff and competitive rates. But, to most of our members, we're so much more than that.
Our Story