Yes, go to “Manager Portfolio” and uncheck the card(s) you would like to unsubscribe. Once a cardholder unsubscribes, all previously set alerts and controls are no longer in effect.
The app automatically logs you off in 10 minutes.
Alerts are always sent for the following types of transactions; denied transactions, deposits/refunds, when a shared user changes a control setting and card status changes.
Transactions that are completed electronically on the internet are known as ecommerce.
Each time the cardholder enters an incorrect user name or password, the error message will display. If the username and password is entered incorrectly 3 times, the account will be disabled. Please contact the Credit Union to unlock your CardValet account.
Go to “Settings” and select the Do Not Disturb option, which will limit alerts during the time that is set.
The “Spent this Month” amount is calculated from the cumulative spending for a specific card and displays on the back of that card image. At the end of the month, the total resets to zero (0). Refunds are deducted from the total.
CardValet only shows the transactions that are performed with your GSCU Visa Debit Card. It does not show non-debit card transactions, such as in person teller transactions, electronic withdrawals or check withdrawals on an account.
CardValet performs a proximity check at the granularity of zip code or city, so if the merchant is close to home then the transactions will still be processed.
CardValet will ignore location information that is more than one hour old. Therefore, if the phone is off for more than one hour “My Location” controls will not take effect, and the transaction will not be denied on the basis of the old location information.
The My Location controls and alerts will check to ensure the merchant location is within a five (5) mile radius of the device set as “primary” within CardValet. These controls impact “card present” transactions only, therefore internet transactions are not impacted.
Yes, the app shows the last 50 card-based transactions posted within the last 30 days.
No, the alerts are consolidated into one message. For example, if the transaction has violated threshold and location settings then you will only receive one alert and not multiple alerts.
No, previously authorized recurrent payments will continue to process and will bypass the CardValet edit checks.
CardValet updates the balance under two conditions: (a) when the user logs into CardValet and (b) when the user taps “Refresh.” Even if the balance has fallen below the threshold that has been set, it is only updated when the user logs into the app or taps “Refresh,” which then triggers the alert.
CardValet alerts are sent as push notifications to the phone. The alerts also display under “Messages” in the CardValet app.
The control settings take effect as soon as the “Updating information” message in the app stops.
No, the location controls are applied to in-store transactions only; however GSCU does internally block certain international countries.
Yes. International transactions can be blocked using the “International” location control. Transactions will be limited to the United States.
If the card number is new, then the user must “add” the new card number to the user’s profile. In addition, the user may delete the old card by accessing Settings- Manager Accounts screen.
Yes, cardholders can register multiple cards within a single CardValet app. Additional cards can be added by accessing Settings – Add Card screen.
You need this information: the card number, address, zip code, expiration date, and CVV/CVC code. Secondary authentication may include: security token sent in an email, last 4 digits of the social security number, or a PIN’d transaction amount performed in the past 72 hours.
CardValet passwords must be at least eight (8) characters in length and must contain at least: one (1) upper case character, one (1) lower case character, one (1) number and one (1) special character.
Yes, the Card Details screen displays the Card Status.
Names are displayed as last name then first name (e.g. SMITH JOHN.)
No, CardValet currently only supports debit cards
Yes, CardValet works with the most recent mobile operating software as well as two past generations of Apple and Android phones.