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Secure Email

To ensure the confidentiality of private information sent via email and comply with privacy laws, Granite State Credit Union has implemented a new email encryption service.
 
GSCU offers a two-way email encryption solution that eliminates the need for specialized software or certificates. All you need is an Internet connection, a web browser that supports 128-bit SSL encryption, and a Granite State Credit Union Secure Email account.

If you have not received an expected email from us, please check your spam folder first. Steps to add trusted email addresses to your "whitelist" so that they can pass easily through your spam filter vary across different email and Internet security platforms. It may be as simple as adding gscu.org to your Contacts list or clicking sender name "Mark as Not Spam."

Instructions
Login Secure Message Center
Frequently Asked Questions
How To Reset Your Password


Instructions
How To Open Your Email
When the credit union sends you a secure email message, you will receive a notification email with instructions on how to open the message. The notification message arrives in your email Inbox. You should select Open Message in the notification to go to the Secure Message Center and view your email.


You must go through a simple one-time registration process.

How To Set Up Your Email Account
Enter your email address and a password to register and begin sending and receiving secure messages.


After you register and sign in to the Secure Message Center, your message will open and you can view the message details and Reply.

 
Login Secure Message Center
To help protect your privacy, if you should need to send personal account information, such as your member number or Social Security Number, to the credit union we recommend using our Secure Message Center.

 
Frequently Asked Questions

Why Secure Messaging?
What Internet browsers are recommended?
What mobile devices can be used?
How long do I have to read the message?
Can I send an encrypted email back to GSCU?

Why Secure Messaging?
For many members, email has become the preferred method of communication. However, email is not a private conversation. Unencrypted email can be intercepted and ready by people for whom the email was not intended. Secure Messaging is an email encryption solution that uses the best method of delivery.

What Internet browsers are recommended? 
Most Internet browsers will work with secure messaging, including Microsoft® Internet Explorer®, Mozilla® Firefox® and Apple® SafariTM.

What mobile devices can be used?
Most major mobile devices can be used to access secure messaging, including Apple® iPhone® and iPad®, BlackBerry® devices and Android® devices.

How long do I have to read the message?
Messages sent to you by the credit union will expire 14 days from the date sent.

Can I send an encrypted email back to GSCU?
Yes. After you view your email, you can select Reply or Reply All to send an encrypted email back to the credit union. You can also use the Compose page to initiate a secure email to the credit union.


How To Reset Your Password
After 3 failed logon attempts to Granite State Credit Union’s Secure Message Center, your account for the secure messaging portal will be locked. 


 
You will receive an email at the address you registered notifying you that your account is locked. Click on the Granite State Credit Union link to return to the login page.


 
At the bottom of the login page click on "Forgot your password?"


 
To Reset your password, enter your email address and your new password then click on Reset.



You will receive an email at the address you registered notifying you to confirm your account change.

 

On the confirmation email, follow the instructions to activate your new password.



 

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